Tour Expert German Speaking

Settore: / Turismo e Ristorazione /
Azienda: Monster Italia srl
Data annuncio: 08/11/2019
Sede di lavoro: Genova
Aim of the Position:

As Tour Expert, you will be the focal point of the excursions offered within the cruise itinerary transmitting your passion for discovering destinations, their history, art and culture to our Guests. To reach the target assigned, you will use your marked propensity to sales and service, especially during visits to ports of call.

Main Responsibilities:
Establishing, developing and maintaining relationships with Guests on-board and on-tours to generate new business selling packages
Maximizing revenues for the tours area suggesting new opportunities 
Organizing back-office activities by preparing all support material (i.e. tickets, stickers, maps)
Overseeing the correct organization of excursions and transfers from start to finish
Reporting to the Tour Manager about Guests needs and interests, scouting for new products and services opportunities in liaison with other departments whenever needed 

Job Requirements:
Secondary school (Tourism or Languages is a plus)
Degree in languages tourism communication is highly appreciated
Experience in Sales or Tour Operator is a plus
Enthusiastic and good communicator
At ease with public speaking
Expert of sales techniques
Problem solving oriented
Computer literacy
English knowledge B2
German knowledge C2

Nice to have:
Italian knowledge is an advantage
Shipboard experience is a plus

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